At MTBS LLC (MTBSRCM.com), we believe that quality service doesn’t end with delivering solutions—it continues with round-the-clock support and training. Our 24/7 Client Support & Training Services ensure that your medical practice always has access to expert help, guidance, and resources whenever you need them.
“Your success is our success. That’s why MTBS offers continuous support and customized training, empowering your staff to maximize efficiency and stay ahead of challenges—anytime, anywhere.”
Why 24/7 Support Matters
Healthcare operations run beyond standard business hours. From billing errors to EMR issues, problems can arise at anay time. With MTBS 24/7 client support, you’ll have immediate assistance to resolve concerns, minimize downtime, and ensure uninterrupted revenue flow.
Our 24/7 Client Support Services
- ✔ Dedicated Helpdesk – Access a support team available around the clock via phone, email, or chat.
- ✔ Technical Assistance – Troubleshooting for EMR/EHR integration, billing software, and system performance.
- ✔ Real-Time Issue Resolution – Rapid solutions for claim denials, billing errors, or coding issues.
- ✔ Custom Training Sessions – Ongoing staff training tailored to your practice’s needs.
- ✔ Knowledge Base Access – Online resources, FAQs, and guides to support your staff’s learning.
- ✔ Remote & On-Site Training – Options to train your staff virtually or at your facility.
- ✔ Onboarding Support – Smooth transition and training for new practices and staff.
- ✔ Performance Monitoring – Ongoing support to ensure best practices in billing and compliance.
Benefits of Our Support & Training
- ✅ Quick resolution of billing and coding errors
- ✅ Improved staff efficiency and confidence
- ✅ Reduced downtime and workflow interruptions
- ✅ Proactive support to prevent recurring issues
- ✅ Continuous knowledge improvement for your team
Our Training Approach
- ✔ Needs Assessment – We analyze your team’s skill levels and identify training gaps.
- ✔ Customized Training Plan – Tailored training modules for billing, coding, EMR usage, and compliance.
- ✔ Hands-On Learning – Practical exercises and real-world scenarios to enhance learning.
- ✔ Ongoing Support – Refresher training and access to our knowledge base.
- ✔ Performance Evaluation – Post-training assessments to ensure staff retention and application.
Who Benefits from 24/7 Client Support?
Our support and training are designed for medical practices, hospitals, specialty clinics, billing companies, and healthcare startups. Whether you’re onboarding new staff or resolving urgent system issues, MTBS LLC ensures you’re never left without help.
Cost-Effective Support & Training Packages
We offer flexible pricing plans that adapt to your practice’s size and needs. From small practices to enterprise-level hospitals, our support and training services deliver value, efficiency, and peace of mind.
Get Round-the-Clock Support Today
Don’t let technical challenges or training gaps slow down your practice.
Contact MTBS Today for 24/7 Client Support & Training Services and experience uninterrupted operations with a fully trained staff.
Frequently Asked Questions (FAQs)
1. Do you provide live support 24/7?
Yes, our helpdesk team is available around the clock via phone, email, or chat to resolve your concerns immediately.
2. Is staff training included in your packages?
Yes, we provide customized staff training as part of our services, covering billing, coding, EMR systems, and compliance.
3. Do you offer remote training options?
Yes, we offer both remote training sessions and on-site workshops, depending on your practice’s needs.
4. How do you ensure quick issue resolution?
Our support team uses a ticketing system with priority handling to ensure urgent issues are resolved in minimal time.
5. Can you train new staff members during onboarding?
Absolutely. We specialize in onboarding support and training to help new staff members quickly adapt to systems and workflows.
