At MTBS LLC (MTBSRCM.com), we believe strong patient connections are the foundation of effective healthcare. Our Outbound Call Handling Services are designed to help medical practices stay connected with patients, improve satisfaction, and support continuity of care.
“Your patients are our priority. MTBS ensures every outbound interaction is meaningful, supportive, and tailored to your practice goals—helping you enhance patient relationships and health outcomes.”
Why Outbound Call Handling Matters
Healthcare practices must do more than wait for patient queries. With MTBS outbound call solutions, your team can proactively reach out for appointment reminders, follow-ups, feedback surveys, prescription refills, and payment reminders—ensuring stronger patient engagement and smoother practice management.
Our Outbound Call Services
- ✔ Appointment Reminders – Reduce no-shows and cancellations with timely reminder calls.
- ✔ Follow-Up Calls – Stay connected with patients post-visit to ensure continuity of care.
- ✔ Patient Surveys – Collect feedback to measure satisfaction and identify improvements.
- ✔ Prescription Refill Calls – Proactive reminders to support medication adherence.
- ✔ New Patient Welcome Calls – Build trust and comfort from the very first interaction.
- ✔ Payment Reminder Calls – Improve cash flow by guiding patients with friendly payment reminders.
Benefits of Outbound Call Handling
- ✅ Minimize missed appointments and scheduling disruptions
- ✅ Strengthen patient relationships and trust
- ✅ Improve continuity of care with regular follow-ups
- ✅ Boost medication adherence and better health outcomes
- ✅ Support financial stability with effective payment reminders
Our Approach
- ✔ Target Analysis – Identify the patient needs and call priorities for your practice.
- ✔ Customized Scripts – Patient-friendly scripts designed for healthcare communication.
- ✔ Skilled Call Agents – Courteous, trained staff familiar with medical workflows.
- ✔ Performance Tracking – Monitor outcomes for appointments, refills, and feedback.
- ✔ Continuous Optimization – Ongoing improvements to ensure patient satisfaction and practice efficiency.
Who Benefits from Outbound Call Handling?
Our outbound services are ideal for clinics, hospitals, private practices, and healthcare providers looking to improve patient satisfaction, reduce no-shows, support treatment adherence, and maintain financial health.
Cost-Effective Call Packages
We offer flexible outbound call packages suited to the needs of healthcare practices of all sizes—helping you improve patient care while keeping costs manageable.
Get Started with Outbound Call Handling
Don’t wait for patients to call you—proactively support them with outbound calls.
Contact MTBS Today to launch your Outbound Call Program and deliver consistent, patient-centered communication.
Frequently Asked Questions (FAQs)
1. Can outbound calls reduce missed appointments?
Yes, our appointment reminder calls help lower no-shows and cancellations by confirming details with patients in advance.
2. Do you provide follow-up calls after appointments?
Absolutely. Our team contacts patients after visits to provide clarity, reassurance, and continuity of care.
3. Can you help with patient surveys?
Yes, we conduct patient feedback calls to gather insights on care quality, staff interaction, and areas for improvement.
4. How do prescription refill calls work?
We proactively contact patients about medication refills, ensuring adherence and reducing treatment lapses.
5. Do you handle payment reminders?
Yes, our friendly payment reminder calls help improve your practice’s cash flow while supporting patients through the payment process.
